Without prejudice, the reservation and purchase of products
and/or services from Hotel Resort Online, the
brandname of hotelresortonline Pte Ltd (“hotelresortonline”),
are subject to the following terms and conditions and other
terms imposed by our partners or affiliates from time to time.
By using this site, effecting any reservation or purchase of
any product or service with hotelresortonline, you agree to
be bound by the Terms and Conditions specified in this Agreement
and those terms of the respective third party providers, distributors,
partners and affiliates, as the case may be.
By effecting a reservation or purchase, you also represent and
warrant that you are of sufficient legal age and capacity to
create binding legal obligations in relation to the access and
use of our products and/or services. All information supplied
by you is true, current, complete and accurate.
Availability of Products and Services
You acknowledge that the availability of the products and/or
services on this website does not constitute an offer by hotelresortonline
and/or its third party providers, distributors, partners and
affiliates. All requests and reservations are subject to confirmation.
Acceptance of any request for the products and/or services
made by you is purely at the discretion of hotelresortonline.
In the event the products and/or services described cannot
be provided due to delays or any other reason beyond the control
of hotelresortonline, hotelresortonline will exercise all
reasonable efforts to arrange alternative comparable products
and/or services. Where the product and/or service provided
is either not available or our suggested alternative is not
acceptable to you but is fully paid, we shall make a refund
in accordance with our refund policy.
Cancellations
hotelresortonline reserves the right to cancel any reservations
and recover any costs incurred in so doing, if you fail to
make full payment or accept suggested alternative product
and/or service (where applicable) by the specified due date,
In the event of any cancellation, the following cancellation
fees/penalty will be levied. This cancellation fee/penalty
is not contingent on the period/season (high season, peak
season, low season) on the dates on which the cancellation
or no-show occurred.
| CANCELLATION PERIOD |
CANCELLATION FEE / PENALTY |
| 1) More than 16 days before arrival |
THB500 or 10% of charges whichever
is higher |
| 2) Less than 15 days prior to arrival |
50% of total charges |
| 3) Less than 10 days prior to arrival |
75% of total charges |
| 4) Less than 3 days prior to arrival |
100% of the charges |
Reservation Amendments
For amendments to confirmed reservations, hotelresortonline
reserves the right to apply an amendment fee of THB500 per
amendment. Any amendments to reservations will be subject
to the applicable package price at the time of change.
Rates and Prices
Prices shown are in Thai Baht (THB) based on rates in effect
at the time of printing and are subject to change without
notice. Peak period surcharges and minimum night stays may
apply depending on your reservation dates.
The rates quoted are subject to local government and goods
& service taxes as applicable. You agree to pay all local
and other governmental taxes due for rental and services.
All amounts quoted are exclusive of such taxes unless otherwise
stated.
Currency (or you want to simply say that all everything to
be charged in THB ???… )
Where applicable, you may make payment for your reservation
in any one of the currencies indicated. hotelresortonline
reserves the right to determine the exchange rates of the
supported currencies. hotelresortonline shall not be held
liable for any exchange rate losses incurred by you as a result
of any transaction effected.
Payments
All reservations are to be made through Credit Card. American
Express, Visa and MasterCard are accepted. The credit card
selected for payment will be charged for the total price for
the reservation.
Once a reservation is made, you irrevocably authorise hotelresortonline
to charge to your credit card the full rate/charges applicable
for the reservation.
Travel Requirements
It is your sole responsibility to ensure that you have all
the necessary papers and visas required for travel. HoteMart
will not be held liable for any delays or failures arising.
Refund Policy
Refunds will be made at the discretion of hotelresortonline
only if:
i. The product or service provided by hotelresortonline and
respective third party providers, distributors, partners and
affiliates has been fully paid for; is not available; and
the suggested alternative is not acceptable; or
ii. You cancel your reservation / request with hotelresortonline
within the time period permitted for refunds as stipulated
in (XX – have to number it).
No refunds will be made on unused or partially used features
and services.
Reservations Disclaimer
All rates are subject to applicable government taxes and service
charges, and may be changed without prior notice (unless indicated
otherwise). All reservations are subject to availability at
the time of reservation.The prices quoted do not include any
form of transportation (unless stated otherwise); travel insurance;
items of a personal nature; excess baggage charge, and gratuities.
hotelresortonline reserves the right to disclose your personal
information and credit card details to the respective third
party providers, distributors, partners and affiliates to
secure/guarantee your reservation.
Claims and refunds are subject to the cancellation policies
of the respective hotels.
Disclaimer and Limitation of Liability
All transactions concluded on this website is on a caveat
emptor basis, you are advised to make your own independent
inquiries in respect of the products and services provided.
You agree that in no event shall hotelresortonline or any
third party providers and distributors be liable for any injury,
loss, claim, damage, or any special exemplary, punitive, direct
or indirect, incidental or consequential damages of any kind.
Whether based in contract, strict liability, tort or otherwise,
which arises our of or is anyway connected with (1) any use
of this site or content found herein, (2) any failure or delay
(including, but not limited to the use of or inability to
use any component of this site for reservations), or (3) the
performance or non-performance by hotelresortonline or any
third party providers and distributors, including but not
limited to, non-performance resulting from bankruptcy, reorganization,
insolvency, dissolution or liquidation even if such party
has been advised of the possibility of damages to such parties
or any other party.
If, notwithstanding the foregoing, hotelresortonline or any
third party providers or distributors should be found liable
for any loss or damage which arises out of or is in any way
connected with any of the above described functions or uses
of this site or its content, the liability of hotelresortonline
and any third party providers, distributors, partners and
affiliates, shall in no event exceed, Singapore Dollars $100.00
(Singapore Dollars One Hundred Only), whichever is lower.
In the event the services or accommodations described cannot
be provided due to delays or any other reason beyond the control
of hotelresortonline, hotelresortonline will exercise all
reasonable efforts to arrange alternative comparable services
or accommodations. However, hotelresortonline will not be
liable for, and customer hereby waives all claims against
hotelresortonline, for any failure of performance by any other
transportation company, lodging property, agency or any other
third party providing services hereunder.
The disclaimer and limited liability of hotelresortonline
as set out in this Agreement are fundamental elements of the
basis of the bargain between you and hotelresortonline, and
you agree that hotelresortonline would not otherwise be able
to offer the products and services on its present basis without
such limitations. This clause shall survive any termination
of this Agreement.
Force Majure
hotelresortonline and any third party providers, distributors,
partners and affiliates, shall not be liable for damages of
any kind arising out of any failure or delay in performing
any or all of obligations contained herein or in respect of
any product or service
if the failure or delay is due to circumstances or cause beyond
our reasonable control.
Governing Law
This Agreement shall be governed by and construed in accordance
with the laws of Singapore and you submit to the non-exclusive
jurisdiction of the courts of Singapore. |
